AT&T in Moreno Valley, CA Closed now

Reviews about AT&T

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  April 28, 2020, by Gustavo Marin
  Do not go to this at&t store it is a trap. Ive been to several stores and have had a great experience but this one was horrible. I placed two separate online pick up orders and both were canceled and sales people tried to get me to upgrade with them instead. When I placed the first order i waited 5 hours and never received a pickup email so i went to the store, after all how hard can it be to get a order ready. The person that helped me gave me a long lecture about how i need to wait for email and how order was not ready but she was able to find order. She then proceeds to tell me would be easier to upgrade with her but she failed to tell me i needed phone that i was upgrading( I left my phone in mexico and had to wait 2 weeks for it to be shipped to me, customer service suggested i do an upgrade and that by time i received my old phone i could mail it back in) after she canceled the order. I explained the situation and she gave me this oh well your S.O.L look. Told me to place order again and made it clear that i needed to wait for confirmation email. So again i log in online place a new order for store pick up and this time i wait 48 hours and no email comes. The whole time im talking to customer service they are telling me most of the time takes an hour for order to be ready and they are telling me to go in to the store. Stupid me gives them benefit of the doubt and wait 2 days. I finally go in and person that is helping me ask for my First name thats it no other information. They go to back and come back and he is like we dont have any online orders. I asked him if he was sure and offered to give him my phone number and full name which he he enters in system he pretends to look around and was like sorry cant find any orders. At this time i pull up online order system and show him order number and the status of pending. He then gets his manager or supervisor who gets irritated takes the tablet he is working on goes to the back and cancels my order. The sales rep then comes back to me looks at me in the eyes and says we couldnt find any orders sorry and continues to try to pressure me to upgrade with him. I literally saw that status go from pending to canceled. I placed new order at Hemet store and within 2 hours order was ready for pickup. This guys were trying to game system to get more sales.