Advanced Car Stereo in Moreno Valley, CA Closed now

Reviews about Advanced Car Stereo

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  February 21, 2020, by Nick Psomas
  ---- SHADY SHOP--- On Sunday, January 28, 2018 I stopped by Advanced Car Stereo because they were the closest. I needed to pick up (2) pairs of 6.5" speakers for my wife's car so I can replace the stock. They said they matched online prices, but still overcharge anyway. Basically online only means Crutchfield. I had a $100 bill, and I said to add the $100 and charge the rest on my card. I made the mistake of assuming they would do it properly, I was distracted and in a hurry and wasn't really checking everything. Ronnie charged my card $150 and kept the $100. I didn't realize this until the following day when my wife asked why I spent $150 when she knew I had just gotten the $100 bill. I drive down there with my receipt and told them what happened. I was nice at first, but they were like "we didn't see any $100 bill, you told us to put it all on the card" So then I just saw red, and I pointed at the kid who sold me the speakers and said "you know what you did, don't make me go down this road, it won't be good for any of you" I noticed they had cameras so I said check the footage. They told me that only the owner could, so I said call the owner then. They call him and he said he's busy, come back tomorrow at 9:30am and he will review the footage with me. So I go there at 9:30, dude's not there. I asked the guy inside to call him and he said he doesn't have his number. I said of course you don't, you're just trying to cover for him now. I looked at the camera that was above where I was standing when I bought the speakers and noticed that the wire running to it was cut. Then I saw he had a sign that said he other stores, so I call the store in Temecula and ask to get the phone number for the owner. She won't give it out , and I told her it was regarding theft. She still wouldn't give it out but she would give a message. So I told her "tell Mo to give me back my money or the next phone call is to the police" and hung up. Less than a minute later the phone rings and the guy answers it and is whispering in the corner. Then he starts counting money and gives me $100. He said "I'm just the middle man, I'm just doing what I'm told. Lovely customer service, told to lie and steal. Never again will I go here.
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  February 18, 2019, by justin bailey
  Had hundreds of dollars worth of business done here as a first time customer, and was really hoping they would be very good with customer service if anything even happends. And a mechanic a few weeks later messed with the alarm they installed and couldn't get it back to work. So advanced stereo stepped in and took care of the mechanics mistake no questions asked. I was in and out within 15 minutes. All they ask for is a receipt and they will take care of the rest . Very happy with everything here